Bundle Validity:
2 years from purchase date
Included Service:
3 hours of plumbing service
Additional Information:
- The €100 prepaid bundle provides access to 3 hours of plumbing service, excluding plumbing fittings or hardware.
- The bundle’s validity spans 2 years from the date of purchase, allowing a two-year timeframe for utilizing the allocated service hours.
- Plumbing services cover repairs, maintenance tasks, and leak localization.
- If service time surpasses the designated 3 hours, customers can extend the bundle by 3 hours or opt for a basic charge of €50 per extra hour.
- Unused service hours within the 2-year validity period will not carry over beyond the bundle’s expiration.
Terms and Conditions:
SmartGenie pledges to promptly contact customers on the same working day for alerts received between 00:01 and 15:00, excluding weekends and public holidays. Our communication process begins with reaching out via the customer’s registered mobile and/or phone number. If no response is received, SmartGenie will send a WhatsApp message and an SMS to inquire whether plumbing services are required in response to the alert.
Service visit logistics will be arranged collaboratively with the customer, including time and date coordination. Remote assistance time is separate from prepaid bundle hours and is not considered part of it.
Time Calculation and Charging Details:
- Service time measurement starts upon the plumber’s entry into the customer’s premises.
- Travel time from the plumber’s location to the customer’s premises (transport time) is excluded from service time.
- Customers are charged from the bundle solely for active plumbing work time conducted within their premises.
- Service duration is rounded up to the nearest hour for fractional periods.
- A minimum charge of one hour applies per visit, irrespective of actual service time required.
- Remote assistance is separate from the prepaid bundle hours designated for on-site service.